- – “This is a problem with your developers”;
- – “Everything is fine with us, but your administrators have messed something up”;
- – “We haven’t changed anything for 5 years, so it’s all the developers’ fault”;
- – “…”;
and then everything from the beginning.
Similar dialogues can be heard when different executors are only responsible for their line of work and in no way want to make efforts to solve issues that may intersect with other areas or executors. It is a classic case of the blame game, where one party points fingers at the other without taking responsibility for their own actions.
At INFOSOL we adopt a different approach.
Even considering that our competencies and the services we provide go far beyond the list:
- Design, deployment and modernization of IT infrastructure, including physical (structured cable network, WiFi networks, active network equipment, server equipment, etc.) and software parts (operating systems, domains, virtual environment, business applications, etc.).
- Service on a subscription basis of IT infrastructure (System administration of Windows, LINUX, FREEBSD, administration of local networks and virtual private networks (VPN), administration of various virtualisation environments – Hyper-V, VMWARE, Virtual Box, etc.).
- Automation (implementation, modernisation and maintenance) of accounting and business processes of Companies. Implementation of exchange mechanisms between different information environments (management accounting systems, accounting systems, websites, other services).
- Setting up identified user access to the Internet. Limiting access to social networks, messengers, entertainment forums, file sharing sites, etc.
- IP telephony – call centre, IVR (Interactive Voice Response) – voice menu navigation, Recording of conversations with interlocutor warning, statistical reporting.
- Technical support for users.
- Audit of IT infrastructure. Development of IT development strategies for Enterprises.
- Design and implementation of echeloned protection of information networks. Configuration of border devices (Firewall, IPS, IDC, etc.), monitoring systems, etc.
- Development and implementation of information leakage prevention systems.
- Measures to increase the level of awareness of employees on issues of Cybersecurity and Cyberhygiene.
- Development and implementation of video surveillance systems.
- Penetration tests (Pentest).
- Etc.
In situations where some direction of work does not directly concern our performers, but can affect the level and quality of our services, we definitely help our customers by providing various options for possible actions to solve the issue, so that the company can achieve its business tasks as efficiently as possible.
For an unbiased assessment of the level of our services, we conduct a survey of the clients’ employees regarding their degree of satisfaction with the level and quality of services. Based on the results of the surveys, we draw conclusions about the measures that need to be taken to achieve an even greater level of satisfaction of the client’s employees.
This approach allows us to effectively and mutually beneficially cooperate with our regular clients and count the years of cooperation as decades, and in some cases, twenty years!